HGTV Urban Oasis 2013: Frequently Asked Questions

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Start and End Date
Eligibility
Daily Email Reminder
Methods of Entry and Requirements
Duplicate Online Entries
How Winner is Chosen/Notified
Troubleshooting
HGTV Urban Oasis 2013 (Taxes, Products, Tours, Apartment Plans)

Giveaway Start and End Dates
The HGTV Urban Oasis 2013 Giveaway begins on August 26, 2013, at 9 a.m. ET and ends October 18, 2013, at 5 p.m. ET.

Eligibility
•Per the official rules, product sponsor employees and their respective family members are ineligible to enter the giveaway.
•Entrants must be legal U.S. residents, 21 years of age or older.
•Eligibility Requirements – Military
Members of the US Armed Forces are eligible to enter the HGTV Urban Oasis 2013 Giveaway. On the enter page, the "State" field contains AE, AA and AP.

Daily Email Reminder
•Sign up to receive a daily email reminder from us so you won’t miss a single day of entry. Be sure to add our email address of hgtv@reminders.hgtv.com to your safe senders list. If there are issues with the entry links in the reminder, feel free to contact Customer Service for assistance.

Methods of Entry and Requirements
•Online: Each member of a family may enter online once per day (once on hgtv.com and once on frontdoor.com), as long as each member has his or her own unique email address. If family members share one email address, only one family member is eligible to enter online.
•U.S. Mail: In addition to entering the Giveaway online, individuals may also enter via US Mail. There is no limit placed on mail-in entries, however, only one entry per envelope or per postcard will be accepted.
•Street Address or PO Box
Entrants must provide a street mailing address for prize delivery purposes.
•Address for Mail-In Entries
Mail entries to 2013 HGTV Urban Oasis Giveaway, PO Box 52591, Knoxville, TN 37950.
•Postcards
Postcards may be mailed as-is or sent in envelopes. Each postcard must meet the USPS minimum size requirement of 5 inches long x 3 ½ inches high.
•Duplicated Address Labels
Printed address labels are considered mechanical entries and are therefore not accepted. Mass-produced entries are not accepted. The return address can be a stamp or a sticker.

Duplicate Online Entries
The first daily online entry per person is retained for the Giveaway; duplicates are deleted.

How Winner is Chosen/Notified
For specific information on when the winner of this year’s HGTV Urban Oasis Giveaway will be chosen and how they will be contacted, please see the official Rules when they are posted in late August. 

Troubleshooting
Having trouble? Consider these tips when submitting your entry.

•Web Browsers/Mobile
Desktop browsers:
Firefox – latest version preferable
Google Chrome – latest version preferable
Internet Explorer 8, 9 and 10 (IE users will also need Adobe Flash version 11.3 or higher)
iOS Mobile devices

•Auto-Fill or Remember Me Feature (How It Works)
A computer's "Cookies" must be enabled (turned on) for the "Remember Me" feature to function properly. Here are a couple of items to check to confirm the Cookie is not only enabled, but also being stored on your computer. For your respective browser:

1. Under Tools > Internet Options > Browsing history, there is a checkbox that reads, “Delete browsing history on exit.” Make sure this checkbox is unchecked.
2. Under Tools > Internet Options > Privacy tab, make sure the slider is on one of the levels BELOW Medium High (including Medium, Low).

How it works: Fill in all Giveaway fields upon first entry and check the 'Remember me for next time' box. The next time you enter just click on your name in the "Welcome Back" message and your information will be added automatically. Then click the "Enter for a chance to win!” button. The form will retain the email address of 5 entrants as long as cookies are enabled and not cleared before the next daily entry period.

Phone Number Format
Your phone number must be entered in the proper format for your entry to submit properly e.g. (123) 456-7890.

How do I know my entry has been successfully submitted?
You will receive a Thank You page following a successful entry.

HGTV Urban Oasis 2013 (Taxes, Products, Tours, House Plans)
•Taxes
To determine taxes associated with winning HGTV Urban Oasis 2013, please seek legal counsel and base calculations on the approximate retail value of the prize.
•Products
See the complete list of available resource information for products featured in this year’s HGTV Urban Oasis.
•Public Tours of the 2013 HGTV Urban Oasis
Information about public tours of the apartment will be posted in the Dreams Happen blog when dates and times become available.

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