Managing Expectations: NYC agents negotiate clients and their high expectations

Agent Maggie Kent deals with a stubborn seller whose emotional tie to her property stands in the way of getting it sold. Broker Laurel Rosenbluth tries to teach a buyer with a mile-long wish-list that, sometimes, finding the right property is about compromise ? even when your budget is $2.5-million. And, when a first-time buyer gets cold feet over a deal that's about to close, Sabrina Kleier Morgenstern must show him that his first choice was, and is, the best choice.

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