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Questions for HGTV.com

Check these FAQs to learn more about our television programming and the website.

We've prepared a list of answers to your most frequently asked questions to help you navigate HGTV.com and learn more about our television programming and website.

To fully appreciate and enjoy all of the features available on the HGTV website, we have optimized our site for modern, web standards based browsers such as Firefox, Safari 3 or higher, Internet Explorer 7, and Internet Explorer 8. While the website also works with other browsers such as Opera and Google's Chrome, users may not enjoy the most enhanced experience and certain applications will not function as intended.

Click on the links below to go directly to your area of interest:

Can a host or someone at HGTV provide me with advice for my home or garden projects?

How can I contact HGTV talent?

Can I get my house remodeled or decorated by HGTV?

Will HGTV feature a new home that I'm building?

How do I search for show information by episode number, air-date or topic?

I'm having trouble finding information on one of your shows. Where do I look?

How can I purchase videos of HGTV shows?

How can I find out whether a show will air again?

Why did you change your air schedule?

Why aren't HGTV schedules in my local television guide?

Does HGTV offer a magazine or program guide for sale?

Are all HGTV programs closed-captioned?

How can I purchase HGTV merchandise?

May I submit program ideas to HGTV?

How do I advertise on your website?

You still haven't answered my question. What should I do now?

Can a host or someone at HGTV provide me with advice for my home or garden projects?

Although HGTV does not have experts on staff to answer specific questions, the following pages on our site may be helpful:

Our category pages and indexes contain a wide variety of home and garden projects (category page links are listed below):

 

How can I contact HGTV talent?
For privacy reasons, HGTV does not release the addresses or phone numbers of our talent. However, most HGTV talent have their own website, Facebook page and Twitter accounts. If you would like to submit a request for a guest appearance by an HGTV host at a special event, we encourage you to contact them through those direct channels.

Can I get my house remodeled or decorated by HGTV?
The producers of each series choose the homes featured on HGTV. To find out which shows are currently accepting submissions in their areas, please visit our Be On HGTV page.

Will HGTV feature a new home that I'm building?
The producers of each series choose the homes featured on HGTV. To find out which shows are currently accepting submissions in their areas, please visit our Be On HGTV page.

How do I search for show information by show name, air-date or topic?
These specific search options are available using our FIND AN EPISODE tool located in the ON TV section.

I'm having trouble finding information on one of your shows. Where do I look?
Use our FIND AN EPISODE tool located in the ON TV section. The FIND AN EPISODE tool offers you the option to search by show name, key word, topic or date.

How can I purchase videos of HGTV shows?
Videos of HGTV programming are not for sale, but a variety of HGTV programs are accessible through Video On Demand. For a current listing, consult the HGTV Video On Demand monthly program guide. You can also watch episodes of many shows right here on the site. Check our Full Episodes page to see if your favorite is there.

How can I find out whether a show will air again?
Using the FIND AN EPISODE tool located in the ON TV section, you can search by show name to view the re-air dates available for the next 30 days.

Why did you change your air schedule?
HGTV refreshes its schedule with new series and new episodes of existing series periodically throughout the year. In doing so, we sometimes move a few programs to different time periods to try to achieve a better combination of programming. We consider these changes very carefully and do our very best to keep the schedule as convenient as possible for the most number of viewers.

Why aren't HGTV schedules in my local television guide?
Local newspaper editors determine which networks to list in their weekly program guides. HGTV does not have the authority to demand that these papers include HGTV programming in their lineups, but we're working hard to encourage them to include us in their listings. If your paper does not include HGTV, write or call the editors of your newspaper to make your request.

Does HGTV offer a magazine or program guide for sale?
HGTV MAGAZINE HGTV Magazine gives you insider secrets from your favorite HGTV stars. Get decorating ideas for your home, design tips, and real estate advice within each issue. Our publication is published, managed and distributed by our partner, Hearst Communications. Subscribe Subscribe today! Current subscriber and need assistance with your account (subscription status, payments, billing, cancellation, address change, etc.)? Please call Hearst Customer Service at 1-866-587-4653 or manage your account online at Hearst Online Customer Support Hearst Online Customer Support.

Are all HGTV programs closed-captioned?
As a commitment to our hearing-impaired audience and to comply with FCC guidelines, all HGTV programming will eventually be closed-captioned. A large portion of our programming library is already captioned, and the process to add this feature to all HGTV shows is an ongoing priority.

How can I purchase HGTV merchandise?
Visit the HGTV Marketplace for the latest HGTV books and CDs as well as many products featured on our shows. HGTV logo-imprinted hats, apparel, souvenirs and other items are not available at this time.

May I submit program ideas to HGTV?
HGTV appreciates your interest in suggesting ideas, but for legal reasons, we only accept show/series and specials proposals from television production companies with national or major market production credentials.
If you are a national or major market production company submitting a proposal, please call 865-694-2700, x2951, for details. For legal reasons, we will not review any program ideas that do not comply with our submission guidelines. Because of the volume of inquiries, it is important to follow this procedure since Customer Services cannot address these proposals.

How do I advertise on your website?
For information about advertising on hgtv.com, please send inquiries to Online-Ad@hgtv.com.

You still haven't answered my question. What should I do now?
You can CHAT LIVE online with one of our Viewer Relations Associates Monday through Friday, 9 a.m. to 5 p.m. ET or send us an email. Just click here: Viewer Relations Team. A Viewer Relations Associate can address your programming or website related question. For expert or one-on-one advice from HGTV talent on personal projects, we recommend you sumbit your questions to them via their own personal website, Facebook page or Twitter account.

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